Q. My *ReelCash* Account is having issues?
Q. Can my order be customized to my specifications?
A. Yes, absolutely! We can make any requested changes to your order including specific fly line, rigging, swapping out reels, etc. We will happily do whatever you ask, and make a pricing adjustment, either up or down, based on your request.
Q. What payment types do you accept?
A. For your convenience, we accept every possible payment method including Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal, Amazon Pay, Apple Pay, Electronic Bank Transfers, and personal/business checks. If you would like to pay by check, please mail to us, with all product information that you would like in your order. We will ship your order as soon as the check clears. Our mailing address is: ReelFlyRod, 7635 Wilmington Pike, Dayton, Ohio 45458 USA.
Q. When will my order ship?
A. Orders placed before 2:00PM Eastern Time typically ship the same day or the next business day. If there will be any delay with shipping your order, we will contact you right away. Our shipping department ships orders Monday - Friday. We do not ship on weekends or holidays.
Q. Will I be charged sales tax?
A. No, you will not pay any sales tax, unless you are shipping to an Ohio address or shopping in person at our Dayton, Ohio Fly Shop. Only Ohio orders are subject to sales tax.
Q. Where do you ship from?
A. Most orders ship quickly from our centrally located Dayton, Ohio store. Occasionally, we will ship an order directly from the manufacturer, if it will reach you faster.
Q. How much will my shipping cost be?
A. We offer Free Ground Shipping in the United States on Orders $75.00 or more. Two-Day Express ($39.95) and Overnight Delivery ($69.95) is also available U.S. orders. We offer Free Worldwide Shipping on orders of $500 or more. For International orders less than $500, shipping is $49.95.
Q. I live in the lower 48 United States, when will my order arrive?
A. Standard Free Shipping will deliver within 2-6 business days from the time we ship your order. This does not includes weekends or holidays.
Q. I need my order by a specific date. If I choose free shipping, will it be delivered in time?
A. Please communicate your required date to the ReelFlyRod Pro Staff. We will make sure your order arrives in time. Typically our standard free shipping will arrive between 2-6 business days. This is a general guideline and if you think there is any chance it won’t in time for your important trip, please choose one of our guaranteed express shipping options.
Q. Do you ship internationally?
A. Yes! We ship orders to over 250 countries and can ship your order anywhere in the world. We even offer Free Worldwide Shipping on orders over $500 USD! Most orders will ship by USPS International Priority, unless you have selected a specific carrier such as Fed Ex or UPS.
Q. Will I have to pay VAT or Custom Duties on my international order?
A. Orders may be subject to additional customs, import duties and taxes, which are beyond our control, vary by country, and are not included in the shipping price. These charges are the responsibility of the customer and must be paid upon delivery. Please contact your local customs office for more information.
Q. Can I return an item for any reason?
A. Yes, we have a very friendly return policy. You may return any item for any reason for a full refund within 30 days from the date of purchase. Returns after 30 days will be given as an in-store credit for the full amount of the purchase. We do not pay for return shipping, unless there was a problem with your order when it was delivered.
Q. Are there any restocking or cancellation fees for returning an item?
A. As long as the item is returned new and unused (with tags/original boxes), we do not charge you any fees for a return. You will need to pay for return shipping, unless the return is because of a rare mistake by us or the manufacturer. Once the return item is received, you will be fully refunded within 2-3 business days back to your original payment method. If we receive an item that is used or not in new, re-sellable condition, we may charge you a 20% restocking fee, or we can ship the item back to you - your choice. Custom orders may also be subject to a restocking fee.
Q. Do you have a 100% live inventory?
A. We currently do not have a full 100% live inventory for our website. We are currently working on a full integration system with our website and accounting software. Our system is a hybrid that allows us to push an inventory once a day, but we certainly sell multiple items throughout the day. In the case that we oversell, or do not have the purchased item, we will express this item in to the fly shop and update your tracking to expedited shipping, or if we have the option, we will drop ship the package to you directly from the manufacturer.
Thank you for choosing ReelFlyRod, the World's Premier Fly Shop!