COVID-19 UPDATE, MAY 6, 2020




ReelFlyRod is OPEN and shipping orders across the USA and internationally. Please allow us 2-3 days to ship new orders. We are working hard to handle an increased volume and to get your order shipped as fast as possible. Below is the most current status of our operations. We are updating this page on a regular basis. Thanks to all of you for your support. Please stay safe!

SHIPPING DEPT: Operating normally. Some packages may experience a brief delay with shipping. Our goal is to get every package shipped within 2-3 days. If items need to be ordered from the manufacturer, shipping delays of 4-10 days are possible due to some shipping departments are running behind and slow to get orders to the shop. Thank you for being patient during these crazy times.

PHONE SUPPORT: Due to increased order volume, and the number of employees we can have in the shop, we are not normally able to answer phone calls during business hours. Please communicate with us via email or livechat and we will respond within a few hours during the week, and within 24 hours on weekends.

EMAIL SUPPORT: Operating normally. Emails and live chat messages will be answered within a few hours on weekdays and within 24 hours on weekends.

RETAIL STORE: For the safety of our customers and employees, the physical store is closed for at least the month of May. We are offering curbside pickup for our local customers. Please place your order online, then email info@reelflyrod.com to confirm your items are in stock and when you want to pick up your order (Mon-Fri 9:00am-6:00pm). We can provide contact-less pickup upon request.

SUPPLY CHAIN: We are extremely well stocked with gear from most brands, but are also handling high order volume, so it is possible that we sell out of certain items for a brief time. There have been some shipping disruptions with the following manufacturers expereiencing some delays. If we do not have your item in stock, there may be significant delays with the manufacturers listed below. Please email us if you need to confirm a specific item is in stock.

MANUFACTURER’S STATUS:
Orvis (shipping delays)
Far Bank: Sage, Redington, RIO (shipping delays)
Patagonia (shipping delays)
Rajeff Sports: Echo, Airflo (shipping delays)
Scientific Anglers (shipping delays)
Winston - closed