Shipping and Return Policy
Orders placed before 2:00PM Eastern Time typically ship the same day or the next business day. If there will be any delay with shipping your order, we will contact you right away. Our shipping department ships orders Monday - Friday. We do not ship on weekends or holidays.
Most orders ship quickly from our centrally located Dayton, Ohio store. Occasionally, we will ship an order directly from the manufacturer, if it will reach you faster.
We offer Free Ground Shipping on ALL orders in the United States. Orders must be for $15.00 or more. We also offer Free Worldwide Shipping on orders of $500 or more. For expedited or international shipping (Less than $500), please use our shipping calculator during the checkout process to determine the estimated shipping cost.
Standard Free Shipping will deliver in the U.S. within 2-6 business days from the time we ship your order. This does not includes weekends or holidays. International orders will arrive on average 10-21 days after shipment, depending on your country's customs office.
If you have a required deadline that your order must be received by, please communicate this to the ReelFlyRod Pro Staff. We will make sure your order arrives in time. Typically our standard free shipping will arrive between 2-6 business days. This is a general guideline and if you think there is any chance it won’t in time for your important trip, please choose one of our guaranteed express shipping options.
Your order may be subject to additional customs, import duties and taxes, which are beyond our control, vary by country, and are not included in the shipping price. These charges are the responsibility of the customer and must be paid upon delivery. Please contact your local customs office for more information.
RETURNS: 100% SATISFACTION GUARANTEED!
Let's keep this simple: If you are happy, then we are happy! We will do whatever it takes to make sure you are completely satisfied with our service and our products. In the rare event that you are not 100% satisfied with your purchase for any reason at all, simply return the item(s) to us in their original packaging within 30 days from the date of purchase for a full refund. Returns after 30 days will be given as an in-store credit for the full amount of the purchase. We do not pay for return shipping, unless we made a mistake or there was a problem with your order when it was delivered.
Order the wrong item or wrong size? No problem! We will quickly arrange to get you the correct item with no hassle and no fuss. Just great customer service!
As long as the item is returned new and unused (with tags/original boxes), we will never charge you any fees for a return. Once the return item is received, you will be fully refunded within 2-3 business days back to your original payment method. If we receive an item that is used or not in new, re-sellable condition, we may charge you a 20% restocking fee, or we can ship the item back to you - your choice. Custom orders may also be subject to a restocking fee.
Thank you for choosing ReelFlyRod, the World's Premier Fly Shop!